Terms & Conditions

1. About these terms

These terms apply to customer bookings made through All Ironed Out. Please read them alongside the current pricing page and the details shown when you book. We will confirm whether a service is available in your area and the arrangements for your order.

You must be at least 18 to book and must provide accurate contact, address and collection details. You can contact us at hello@allironedout.co.uk or on 0333 444 1850.

2. Bookings and service areas

Submitting a booking request does not guarantee a collection slot. We will confirm your booking and collection arrangements by email or other direct communication. Availability, collection times and turnaround vary by location and agent.

We work with local ironing agents. Your booking confirmation or subsequent communications will identify the practical arrangements for your order. If a collection cannot be fulfilled, we will contact you to arrange another time or cancel the booking and return any payment taken for services not supplied.

3. Prices and payment

Ironing may be charged by weight or by individual garment, according to the option shown for your booking. Promotional prices and priority turnaround apply only where offered and confirmed. The pricing page explains current rates; any agreed price for an existing booking will be honoured unless you agree to a change.

We will explain your final charge once the items have been assessed or weighed. Payment options shown at checkout or on your invoice may vary by area. Please pay using the method and due date stated on your invoice. Contact us promptly if you believe a charge is incorrect.

4. Collection, preparation and delivery

Please make the items available at the agreed collection point and tell us about access restrictions or special instructions in advance. Collection and return times are estimates unless we specifically confirm a fixed appointment. We will let you know if there is a material change.

Separate items that need special care and point out delicate fabrics, existing marks, damage or manufacturer instructions before collection. Please remove valuables from pockets. We may decline an item that cannot safely be ironed and will tell you if we do.

Please make suitable arrangements to receive your order or authorise someone to accept it. Reusable hangers or covers provided with the service may be collected on a later visit.

5. Changing or cancelling a booking

To change or cancel a collection, contact us as soon as possible, ideally at least 24 hours before the agreed collection time. If you cancel at short notice, we will tell you about any reasonable costs already incurred before applying a charge. We will not charge you for work that has not been done without a lawful basis.

If you booked at a distance, you may have a statutory cancellation right. Where you ask us to begin the service during any applicable cancellation period, you may need to pay for work supplied before cancellation. We will explain this where it applies. If we cancel because we cannot provide the service, any advance payment for the unprovided service will be returned.

6. If something goes wrong

If you are unhappy with the ironing, tell us as soon as reasonably possible, preferably within 24 hours of delivery. Please include your booking reference, photos if helpful, and a description of the issue. We will investigate and, where appropriate, arrange for the affected items to be re-ironed without an additional ironing charge.

For a missing or damaged item, contact us promptly with the item description, any relevant photos, and evidence of its value where available. We will review the circumstances and discuss an appropriate remedy. A prompt report helps us trace items, but reporting outside 24 hours does not automatically remove your legal rights.

We will handle complaints involving a local agent and help coordinate a response. Your legal rights are not limited by our choice to use an agent or by any internal insurance arrangement.

7. Your legal rights

We aim to provide the service with reasonable care and skill. If a service does not meet the standards required by law, you may be entitled to repeat performance, a price reduction or another legal remedy as applicable. Nothing in these terms removes or limits your statutory rights or liability that cannot lawfully be excluded.

Items with delicate trims, buttons, beading, leather or other special materials may need specific handling. Please tell us about these before collection so we can assess whether we can safely accept them. We will not rely on a blanket “owner’s risk” statement to avoid responsibility for a failure to take reasonable care.

8. Website and changes

The website’s text, designs, images and branding belong to All Ironed Out or their respective owners. You may use the website for personal booking and information purposes; please do not reproduce its content commercially without permission.

We may update these terms and prices. Changes will be published on this website and will normally apply to bookings made after they take effect. If a change affects a confirmed booking, we will discuss it with you rather than applying it without your agreement.

9. Contact us

Questions about these terms, a booking or a complaint? Email hello@allironedout.co.uk or call 0333 444 1850. Head office: Cambridge, UK.

Customer service terms. Separate arrangements may apply to agent applications or commercial agreements.